Privacy Policy
Welcome to PigeonCast, a suite of screen casting solutions designed and managed by Sichuan FalconAI Technology Co., Ltd. (hereinafter "we," "us," or "our"), a company dedicated to enhancing your digital connectivity. Your privacy matters to us, and we are committed to safeguarding your personal information while being transparent about our data practices. This Privacy Policy governs all PigeonCast products, applications, and related services (collectively, the "Service"). It outlines how we collect, process, and protect your data, as well as your rights and choices regarding that information.
This summary highlights key aspects of our Policy for your convenience, but we encourage you to read the full document for a complete understanding.
1. Information We Collect
We strive to minimize the data we collect while ensuring the Service functions effectively. Below is an overview of the types of information we may gather:
Device and Usage Data: When you use a PigeonCast application, we may automatically collect technical details such as your device type, operating system version, language preferences (used solely for interface optimization), and mobile network details (limited to network SSID, if applicable). We also track usage patterns—like how often you use the Service and how long your sessions last—in an anonymized form to improve functionality and user experience.
Content Storage: The Service relies on Firebase, a Google-managed platform, to store app-related content (e.g., settings or configurations). This allows us to update the Service seamlessly without retaining your personal creations or media.
Customer Support Interactions: If you reach out to us for assistance, we may collect your contact details (e.g., email address) and information about your inquiry to respond effectively.
Third-Party Analytics: We use tools like Firebase Analytics for performance insights (e.g., A/B testing), Crashlytics for error reporting. These partners may collect additional data, as explained in their respective privacy policies.
What We Don’t Collect: We do not gather sensitive personal details such as your name, physical address, payment information, email address, or device identifier, nor do we store or distribute the content you cast or create using our applications.
2. How We Use Your Information
We process the collected data for specific, limited purposes:
Service Delivery: Device and usage data help us ensure compatibility, troubleshoot issues, and optimize performance across different devices.
App Updates: Firebase-stored content enables us to deliver real-time updates and enhancements to the Service.
Support: Your contact information and inquiry details allow us to assist you promptly and effectively.
Improvement and Analytics: Usage insights help us refine features, fix bugs, and enhance user satisfaction.
3. Sharing Your Information
Your privacy is a priority, and we limit data sharing as follows:
No Sale of Personal Data: We do not sell, trade, or otherwise transfer your identifiable information to external parties for commercial gain.
Service Providers: We collaborate with trusted partners (e.g., Google for Firebase) who process data on our behalf under strict confidentiality agreements. These partners may access limited data to support the Service, as outlined in their privacy policies.
Legal Obligations: We may disclose data if required by law, such as to comply with a court order or protect our rights, safety, or property.
4. Your Rights and Choices
You have control over your data:
Support Requests: Contact us at feedback@pigeoncast.com to inquire about or manage any data we’ve collected from you.
Data Deletion: While we don’t store personal content, you may request the removal of support-related data by emailing us.
5. Children’s Privacy
PigeonCast products are intended for users aged 4 and above. We do not knowingly collect personal information from children under 13 (or the equivalent age under applicable law). If you believe a child under 13 has provided us with data, please contact us immediately at feedback@pigeoncast.com, and we will take steps to delete it.
6. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is entirely risk-free, and we cannot guarantee absolute security.
7. Data Retention
We retain data only as long as necessary:
Device and usage data are kept in anonymized form for analytics and deleted after 12 months.
Support-related information is retained until your issue is resolved, then deleted within 30 days.
Third-party partners may have their own retention policies.
8. International Users
Sichuan FalconAI Technology Co., Ltd. operates globally. If you use the Service outside our home jurisdiction, your data may be transferred to and processed in countries with different privacy laws. We strive to comply with applicable regulations wherever you are.
9. Changes to This Policy
We may update this Policy to reflect changes in our practices or legal requirements. Significant updates will be notified via the Service or our website. The “Effective Date” at the top indicates the latest version.
For privacy inquiries, please contact: feedback@pigeoncast.com
Last updated: March 2025