Welcome to PigeonCast, a suite of screen casting solutions. The PigeonCast mobile applications distributed through Apple App Store and Google Play are operated by Sichuan FalconAI Technology Co., Ltd., while the PigeonCast desktop applications and related website services are operated by TRANVISION SOFTWARE PTE. LTD. (hereinafter "we," "us," or "our"). The company responsible for processing your information depends on the product and payment channel you use. Your privacy matters to us, and we are committed to safeguarding your personal information while being transparent about our data practices. This Privacy Policy governs all PigeonCast products, applications, and related services (collectively, the "Service"). It outlines how we collect, process, and protect your data, as well as your rights and choices regarding that information.
Our Commitment: All information we collect is used only to operate, maintain, and improve the Service, manage accounts and subscriptions, process payments and refunds, and analyze and resolve technical issues. We do not sell your data or use it for advertising. We may disclose information to the PigeonCast companies named above and to service providers where necessary for these purposes, as described below. Feedback attachments are stored on our own AWS servers.
1. Information We Collect We strive to minimize the data we collect while ensuring the Service functions effectively. Below is an overview of the types of information we may gather:
Account Information (If Applicable): For applications that support user accounts and VIP services, we collect your email address when you create an account. This is used for authentication, managing subscriptions, and processing account-related requests.
Payment and Subscription Information: Depending on the purchase channel, we may receive your email address, selected plan, transaction or invoice ID, payment status, subscription status, cancellation status, refund information, and provider-specific customer ID. Complete payment card details are processed by the applicable payment provider or app store and are not stored by PigeonCast.
Device and Usage Data: When you use a PigeonCast application, we may automatically collect technical details such as your device type, operating system version, language preferences, and mobile network details (limited to network SSID, if applicable). We also track usage patterns in an anonymized form to improve functionality and user experience.
In-App Feedback (Optional): If you choose to submit feedback, we may collect your problem description, an optional contact email, basic device and app information (e.g., platform, OS and app version, device model), and relevant casting or connection details to help diagnose the issue. You may also attach screenshots, logs, or similar files (up to five per submission). Please review files before uploading and avoid including passwords or other sensitive credentials.
Content Storage: The Service relies on Firebase to store app-related content (e.g., settings or configurations). This allows us to update the Service seamlessly without retaining your personal creations or media.
Customer Support Interactions: If you reach out to us for assistance, we may collect your contact details (e.g., email address) and information about your inquiry to respond effectively.
Third-Party Analytics: We use tools like Firebase Analytics and Crashlytics. These partners may collect additional data, as explained in their respective privacy policies.
What We Don’t Collect: We do not gather sensitive personal details such as your name or physical address, nor do we store or distribute the content you cast or create using our applications.
2. How We Use Your Information We process the collected data for specific, limited purposes:
Service Delivery: Device and usage data help us ensure compatibility, troubleshoot issues, and provide account-based features where applicable.
App Updates: Firebase-stored content enables us to deliver real-time updates and enhancements.
Support: Your contact information and inquiry details allow us to assist you promptly.
Improvement and Analytics: Usage insights help us refine features, fix bugs, and enhance user satisfaction.
3. Sharing Your Information Your privacy is a priority, and we limit data sharing as follows:
No Sale of Personal Data: We do not sell, trade, or otherwise transfer your identifiable information to external parties for commercial gain.
Service Providers: We collaborate with trusted partners (e.g., Google for Firebase) who process data on our behalf under strict confidentiality agreements.
PigeonCast Companies: Sichuan FalconAI Technology Co., Ltd. operates the PigeonCast mobile applications, and TRANVISION SOFTWARE PTE. LTD. operates the PigeonCast desktop applications and related website services. The two companies may share account, subscription, support, and operational information where necessary to operate PigeonCast and provide cross-platform account benefits.
Payment Providers and App Stores: Payment and subscription information may be processed by Stripe, Creem, Waffo, Apple, Google, Microsoft, or another provider used for the purchase. Purchases for the PigeonCast mobile applications are processed through Apple App Store or Google Play. For desktop purchases processed through Stripe, TRANVISION SOFTWARE PTE. LTD. is the seller and Stripe is the payment processor. For desktop purchases made through Creem or Waffo, Sichuan FalconAI Technology Co., Ltd. supplies the PigeonCast product and the applicable provider acts as the Merchant of Record and contractual reseller.
Legal Obligations: We may disclose data if required by law, such as to comply with a court order or protect our rights, safety, or property.
4. Your Rights and Choices You have control over your data:
Support Requests: Contact us at feedback@pigeoncast.com to inquire about or manage any data we’ve collected.
Data Deletion:
* For account-based applications, you may request the deletion of your account and associated data through the "Delete Account" option in settings or via our Account Deletion Page.
* For all applications, you may request the removal of support-related data by emailing us.
* Note: Deleting an account does not automatically cancel Google Play subscriptions.
5. Children’s Privacy PigeonCast products are intended for users aged 4 and above. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with data, please contact us immediately at feedback@pigeoncast.com.
6. Data Security We implement reasonable technical and organizational measures to protect your data. However, no system is entirely risk-free, and we cannot guarantee absolute security.
7. Data Retention We retain data only as long as necessary:
* Account data is retained as long as the account is active.
* Device and usage data are kept in anonymized form for 12 months.
* Support-related information is retained until your issue is resolved, then deleted within 30 days.
8. International Users PigeonCast operates globally through Sichuan FalconAI Technology Co., Ltd. and TRANVISION SOFTWARE PTE. LTD. Your data may be transferred to and processed in countries with different privacy laws.
9. Changes to This Policy Significant updates will be notified via the Service or our website. The “Last Updated” date indicates the latest version.
Last Updated: September 14, 2026