We want you to feel confident when purchasing PigeonCast. If you're not satisfied with an eligible purchase made through our desktop applications or website using Stripe, Creem, or Waffo, you may request a refund within 14 days, subject to the terms below. Purchases made through an app store or another marketplace follow that provider's refund process and applicable terms.
Last updated: September 14, 2026
14-Day Money-Back Guarantee
PigeonCast offers a 14-day money-back guarantee for eligible purchases made through our desktop applications or website using Stripe, Creem, or Waffo.
You may request a full refund within 14 days of your initial purchase.
The 14-day period starts from the date the payment is successfully completed.
After the 14-day period, purchases are generally non-refundable except where required by applicable law or where otherwise stated in this policy.
Eligible Purchases
A refund may be requested when:
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The refund request is submitted within 14 days of the initial purchase.
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The purchase was made through a PigeonCast desktop application or website using Stripe, Creem, or Waffo.
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The order can be verified using the email address, transaction ID, or other purchase information provided by the customer.
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The purchase has not already been refunded or disputed through another payment provider.
For eligible requests submitted within the 14-day refund period, no specific reason is required.
Purchases Through Creem / Waffo
For purchases completed through Creem or Waffo, Sichuan FalconAI Technology Co., Ltd. supplies the PigeonCast product and the applicable provider acts as the Merchant of Record and contractual reseller. The 14-day money-back guarantee applies to eligible purchases made through these channels and remains subject to the applicable provider's buyer terms. To request a refund, contact the PigeonCast support team using the instructions below.
Purchases Through App Stores
Purchases made through third-party platforms may be subject to the refund policies of those platforms.
This includes purchases made through:
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Apple App Store
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Google Play
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Microsoft Store
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Other third-party app stores or marketplaces
Because these payments are processed by the respective platform, refund requests may need to be submitted directly through that platform.
PigeonCast cannot guarantee or directly process refunds for purchases where the payment and refund process is controlled by a third-party store.
Subscription Cancellations
Canceling a subscription and requesting a refund are two different actions.
Canceling your subscription prevents future automatic renewals, but it does not automatically refund a payment that has already been processed.
If you cancel your subscription, you can normally continue using your Premium benefits until the end of the current billing period.
You must cancel through the channel used for the purchase: Apple App Store through Apple subscription settings; Google Play through Google Play subscription settings; Stripe through the PigeonCast or Stripe-hosted subscription management link provided to you; and Creem or Waffo through the method provided by the applicable Merchant of Record in the purchase confirmation or customer portal.
If your most recent payment is eligible under our 14-day refund policy, you may separately submit a refund request.
Subscription Renewals
Subscription renewal payments are generally non-refundable once the applicable refund period has passed.
If you do not wish to renew your subscription, please cancel automatic renewal before your next billing date.
Where required by applicable law or the policies of the payment platform used for the purchase, additional refund rights may apply.
Lifetime Purchases
Eligible PigeonCast Lifetime purchases made through our desktop applications or website are also covered by the 14-day money-back guarantee.
You may request a refund within 14 days of purchasing a Lifetime plan.
After the 14-day period, Lifetime purchases are generally non-refundable except where required by law.
Once a Lifetime purchase is refunded, the corresponding Premium or Lifetime access may be removed from your account.
Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same purchase or notice an incorrect payment, please contact us.
After verifying the transaction, we will assist with resolving eligible duplicate or incorrect charges.
These cases may be reviewed separately from the standard 14-day refund period.
Technical Issues
If you experience a technical issue with PigeonCast, we recommend contacting our support team first so we can help troubleshoot the problem.
If the issue cannot be resolved and your purchase is still within the 14-day refund period, you may request a refund under our standard refund policy.
For issues reported outside the standard refund period, refund eligibility may be reviewed on a case-by-case basis where appropriate or where required by applicable law.
How to Request a Refund
To request a refund for an eligible purchase made through Stripe, Creem, or Waffo, contact the PigeonCast support team. For an app store or another marketplace, use the refund process provided by that channel. In each case, please provide:
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The email address associated with your purchase.
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Your order number or transaction ID, if available.
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The platform or payment method used for the purchase.
You may optionally tell us why you are requesting a refund. This helps us improve PigeonCast, but a reason is not required for eligible requests submitted within the 14-day refund period.
Contact: feedback@pigeoncast.com
Refund Processing Time
Once your refund request has been approved, we will submit the refund to the original payment method.
The time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or app store.
In most cases, refunds may take several business days to appear after they have been processed.
PigeonCast does not control processing times after a refund has been submitted to the payment provider.
Abuse of the Refund Policy
We reserve the right to reject refund requests where there is evidence of fraud, abuse, repeated refund requests, chargeback abuse, or other misuse of the refund policy.
This provision does not limit any refund rights provided by applicable law.
Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes will be published on this page with an updated "Last updated" date.
The refund terms applicable to a purchase will generally be those in effect at the time of purchase, unless otherwise required by applicable law.
Contact Us
If you have questions about this Refund Policy or need help with a purchase, please contact us at feedback@pigeoncast.com.