We want you to feel confident when purchasing PigeonCast. If you're not satisfied with your purchase, you may request a refund within 7 days, subject to the terms below.
Last updated: Sep 4, 2026
7-Day Money-Back Guarantee
PigeonCast offers a 7-day money-back guarantee for eligible purchases made directly through PigeonCast.
You may request a full refund within 7 days of your initial purchase, and you do not need to provide a specific reason.
The 7-day period starts from the date the payment is successfully completed.
After the 7-day period, purchases are generally non-refundable except where required by applicable law or where otherwise stated in this policy.
Eligible Purchases
A refund may be requested when:
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The refund request is submitted within 7 days of the initial purchase.
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The purchase was made directly through PigeonCast or an authorized PigeonCast checkout.
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The order can be verified using the email address, transaction ID, or other purchase information provided by the customer.
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The purchase has not already been refunded or disputed through another payment provider.
For eligible requests submitted within the 7-day refund period, no specific reason is required.
Purchases Through App Stores
Purchases made through third-party platforms may be subject to the refund policies of those platforms.
This includes purchases made through:
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Apple App Store
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Google Play
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Microsoft Store
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Other third-party app stores or marketplaces
Because these payments are processed by the respective platform, refund requests may need to be submitted directly through that platform.
PigeonCast cannot guarantee or directly process refunds for purchases where the payment and refund process is controlled by a third-party store.
Subscription Cancellations
Canceling a subscription and requesting a refund are two different actions.
Canceling your subscription prevents future automatic renewals, but it does not automatically refund a payment that has already been processed.
If you cancel your subscription, you can normally continue using your Premium benefits until the end of the current billing period.
If your most recent payment is eligible under our 7-day refund policy, you may separately submit a refund request.
Subscription Renewals
Subscription renewal payments are generally non-refundable once the applicable refund period has passed.
If you do not wish to renew your subscription, please cancel automatic renewal before your next billing date.
Where required by applicable law or the policies of the payment platform used for the purchase, additional refund rights may apply.
Lifetime Purchases
PigeonCast Lifetime purchases are also covered by the 7-day money-back guarantee.
You may request a refund within 7 days of purchasing a Lifetime plan.
After the 7-day period, Lifetime purchases are generally non-refundable except where required by law.
Once a Lifetime purchase is refunded, the corresponding Premium or Lifetime access may be removed from your account.
Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same purchase or notice an incorrect payment, please contact us.
After verifying the transaction, we will assist with resolving eligible duplicate or incorrect charges.
These cases may be reviewed separately from the standard 7-day refund period.
Technical Issues
If you experience a technical issue with PigeonCast, we recommend contacting our support team first so we can help troubleshoot the problem.
If the issue cannot be resolved and your purchase is still within the 7-day refund period, you may request a refund under our standard refund policy.
For issues reported outside the standard refund period, refund eligibility may be reviewed on a case-by-case basis where appropriate or where required by applicable law.
How to Request a Refund
To request a refund for an eligible purchase, contact the PigeonCast support team and provide:
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The email address associated with your purchase.
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Your order number or transaction ID, if available.
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The platform or payment method used for the purchase.
You may optionally tell us why you are requesting a refund. This helps us improve PigeonCast, but a reason is not required for eligible requests submitted within the 7-day refund period.
Contact: feedback@pigeoncast.com
Refund Processing Time
Once your refund request has been approved, we will submit the refund to the original payment method.
The time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or app store.
In most cases, refunds may take several business days to appear after they have been processed.
PigeonCast does not control processing times after a refund has been submitted to the payment provider.
Abuse of the Refund Policy
We reserve the right to reject refund requests where there is evidence of fraud, abuse, repeated refund requests, chargeback abuse, or other misuse of the refund policy.
This provision does not limit any refund rights provided by applicable law.
Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes will be published on this page with an updated "Last updated" date.
The refund terms applicable to a purchase will generally be those in effect at the time of purchase, unless otherwise required by applicable law.
Contact Us
If you have questions about this Refund Policy or need help with a purchase, please contact us at feedback@pigeoncast.com.